FAQ
Yes, we have a minimum order of one package. Our rodents come in packages of 50 or smaller. Please see our products sections for package quantities.
We offer a complete satisfaction guarantee including guaranteed frozen delivery on all products.
No, we only sell frozen mice, rats, rabbits, quail or day old chicks.
Yes, we do ship rodents internationally, but some restrictions apply. Please call our sales office at 817-926-3300 for more information.
All of mice, rats, rabbits, quail and day-old chicks are frozen before packaging to prevent clumping or blocks of frozen animals. This makes it easier to store and separate for feeding. All of our mice and rats are vacuumed packed in top-of-the-line Cryovac bags to maintain the vitamin and nutritional content of or rodents. Vacuum packaging also prevents freezer burn and ensures freshness.
You must ensure that the feeder animal is completely thawed before offering it to your reptile or bird of prey. There are several methods for thawing but the one we normally recommend is to place the item to be thawed in an air tight plastic bag and then to float the feeder rodent in WARM water long enough to ensure that there is no frozen matter remaining in the center. Take caution not to use hot water. It can potentially damage the feeder animal. NEVER use the microwave to defrost the animal. You should never re-freeze any feeder that has been thawed.
Our rodents are humanely euthanized with CO2 (Carbon Dioxide) gas as recommended by the American Veterinary Medical Association.
Our rodents have a shelf life up to 2 years when completely sealed in our Cryovac bags.
Using suitable hand protection, place the remaining dry ice in an UNCOVERED plastic or metal container and allow it to sublimate/evaporate in a secure well-ventilated area.
No, all of our shipments are sent no signature required.
For our customer’s convenience, we accept all major credit cards, check, money orders and PayPal. Our PayPal address is Info@bigcheeserodents.com. For information about paying via check or money order please contact our offices at 817-926-3300.
Dry ice is extremely cold (-109 F) so gloves and protectant clothing should be worn during handling to prevent burns. Do not store in glass or tightly closed containers. Do not enter confined areas where dry ice has been stored until the area has been properly ventilated. Never allow children to handle or play with dry ice.
Vacuum sealing removes excess air, which helps prevent freezer burn, reduces odor transfer inside your freezer, extends shelf life, and helps preserve freshness.
Our packaging systems are designed to keep shipments frozen for extended transit times and to handle shipping delays.
Contact us immediately with photos so our support team can help resolve the issue.
Yes. Orders are packed with dry ice inside insulated shipping containers.
We typically ship Monday, Tuesday, and Wednesday to help avoid weekend delays.
Orders placed earlier in the week generally provide the best shipping options and shortest transit times.
We do not recommend refreezing feeders once fully thawed.
Yes. We proudly offer military discounts. Please contact us for additional details and eligibility requirements.
Yes. All orders are shipped in plain, discreet packaging with no product descriptions or branding on the outside of the box to help protect your privacy.
Our suppliers raise birds in full compliance with the National Poultry Improvement Plan (NPIP) and follow strict health monitoring, testing, and biosecurity protocols designed to help maintain healthy flocks. By sourcing only from trusted suppliers that follow established industry standards, we help ensure our day-old chicks and quail meet high standards for quality, safety, and animal health.
Yes. Sales tax is charged only on orders shipped to Texas addresses. If you are a tax-exempt business or organization, please contact us before placing your order so we can assist you with setting up your tax-exempt status.
Yes. We offer local pickup for frozen orders at our Fort Worth location to help customers avoid shipping fees. Please contact our office at 817-926-3300 to schedule a convenient pickup time and date.