SHIPMENT DELIVERY
Fast, Reliable, Guaranteed
To help ensure your order arrives frozen and on time, we ship orders Monday, Tuesday, and Wednesday only. This prevents packages from sitting in FedEx warehouses or on delivery trucks over the weekend.
FREE SHIPPING
Enjoy free standard shipping on all orders of $129 or more.
FLAT RATE SHIPPING
A flat rate of $29 applies to all orders under $129.
When Will
My Order Ship?
Our objective is to ship orders as soon as possible.
Place your order with the timeframe below and it will ship on the day shown.
on Monday
Monday 7:59 AM CST
on Tuesday
Tuesday 12:59 PM CST
on Wednesday
Wednesday 12:59 PM CST
Delays Happen
FedEx delays occasionally occur due to weather, holidays, or high shipping volumes. Most delayed packages still arrive frozen.
PACKED FOR EXTRA TRANSIT TIME
Every order is packed with insulated containers and dry ice to withstand extra days in transit.
FROZEN DELIVERY GUARANTEED
We guarantee your order will arrive frozen. If a shipment arrives thawed, we will make it right.
INSPECT YOUR PACKAGE IMMEDIATELY
Please inspect your shipment as soon as it arrives and transfer products to your freezer promptly.
IF YOUR PACKAGE ARRIVES THAWED
Take clear photos of the shipping box, shipping label, and contents before discarding anything.
CONTACT US
Contact our customer service team within 3 days of delivery. Include your order number and photos.
LARGE ORDERS & EXTENDED TRANSIT AREAS
Some orders valued over $300 and shipping to certain East Coast and West Coast locations notated in green in the map below may be held for Monday shipment, even if they qualify for Wednesday shipping.
This additional precaution helps prevent larger orders from spending the weekend in a FedEx facility and improves the likelihood that your order arrives frozen and in excellent condition.
TRANSIT TIME MAP
This map shows the approximate number of days in transit once your order ships.
When will your shipment be scheduled for delivery?
| If shipped on… | Will be delivered by… | ||||||
|---|---|---|---|---|---|---|---|
| Monday | Tue | Wed | Thu | Fri | Mon® | Tue® | Wed~ |
| Tuesday | Wed | Thu | Fri | Mon | Tue® | Wed® | Thu~ |
| Wednesday | Thu | Fri | Mon | Tue | Wed® | Thu® | Fri~ |
