PRIVACY POLICY
The Big Cheese Rodent Factory (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information collected through our website and services.
By using this website, creating an account, subscribing to communications, or placing an order, you agree to the terms of this Privacy Policy.
1: INFORMATION WE COLLECT
We may collect information including:
Personal Information:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login information
- Purchase history
- Order details
Payment Information:
Payment information is processed through third-party payment providers. We do not
intentionally store complete payment card numbers on our servers.
Automatically Collected Information:
- IP address
- Browser type
- Device information
- Website usage information
- Pages visited
- Referral sources
- Cookies and tracking technologies
2: HOW WE USE YOUR INFORMATION
We may use information collected to:
- Process and fulfill orders
- Ship products and provide customer service
- Process payments
- Send order confirmations and updates
- Improve website functionality
- Personalize user experiences
- Prevent fraud and abuse
- Conduct analytics and performance monitoring
- Send promotional communications when permitted
3: EMAIL COMMUNICATIONS
By providing your email address, you may receive:
- Order confirmations
- Shipping notifications
- Customer service communications
- Promotional emails
- Product updates
- Marketing communications
If you sign up for our promotional emails, you may unsubscribe from promotional emails at any time using the unsubscribe link included in communications.
Transactional emails related to orders may still be sent.
4: COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Maintain shopping cart functionality
- Remember preferences
- Analyze website traffic
- Improve performance
- Measure marketing effectiveness
- Provide better user experiences
You may disable cookies through your browser settings, although some website functions may not operate properly.
5: HOW WE SHARE INFORMATION
We do not sell personal information.
We may share information with trusted service providers necessary to operate our business including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
- Analytics providers
- Fraud prevention services
- Customer service tools
Information may also be disclosed when required by law or necessary to protect rights, safety, or property.
6: SHIPPING AND ORDER PROCESSING
Information necessary to fulfill orders may be shared with shipping providers and logistics partners for the purpose of:
- Delivery processing
- Address verification
- Shipment tracking
- Delivery confirmation
7: DATA RETENTION
We retain information only as long as reasonably necessary to:
- Fulfill orders
- Provide customer service
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending upon the type of information involved.
8: DATA SECURITY
We use commercially reasonable safeguards designed to protect personal information.
However, no method of electronic transmission, storage, or internet communication can beguaranteed to be completely secure.
You provide information at your own risk.
9: YOUR PRIVACY RIGHTS
Depending upon your location and applicable laws, you may have rights regarding your personal information, including:
- Requesting access to information
- Requesting corrections
- Requesting deletion where permitted
- Requesting communication preferences changes
Requests may be submitted using the contact information below.
10: THIRD PARTY LINKS
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
11: CHILDREN’S PRIVACY
Our website and products are intended for adults.
We do not knowingly collect personal information from children under 13.
If information from a child is discovered, reasonable efforts will be made to remove such information.
12: CHANGES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be posted on this page with revised update dates.
Continued use of this website constitutes acceptance of revised policies.
13: CONTACT INFORMATION
If you have questions regarding this Privacy Policy, please contact:
The Big Cheese Rodent Factory
2527 W Dickson Street
Fort Worth, Texas 76110
Email: info@bigcheeserodents.com
Phone: 817-926-3300